Terms of Service

Effective September 16, 2026  ·  ArcAngel CRM, a product of ArcAngel Technical Services, LLC

Draft — not yet reviewed by counsel. ArcAngel CRM is in closed alpha and is not accepting public sign-ups. These documents describe how the Service is actually built and operated today, but they have not been reviewed by an attorney and should not be relied on as a final agreement. They will be reviewed before the Service is offered generally.

These Terms of Service (“Terms”) govern access to and use of ArcAngel CRM (the “Service”), provided by ArcAngel Technical Services, LLC, a Kansas limited liability company (“we,” “us,” “ArcAngel CRM”). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you are authorized to bind it.

1. Definitions

• “Organization” — the non-profit or other entity that operates an account.
• “Authorized Users” — staff, volunteers, board members, and Participants the Organization permits to use the Service.
• “Participant” — a person who receives services from the Organization and whose record is kept in the Service, including members of that person’s household.
• “Participant Data” — information about Participants that the Organization enters or generates in the Service.
• “Modules” — optional features included with a subscription. “Add-ons” — optional features involving a service we pay a third party to provide, sold separately.

2. Closed alpha

The Service is currently in closed alpha, offered to a small number of invited Organizations. During the alpha: features may change or be withdrawn with little notice, no fees are charged, and no service-level commitment applies. The safeguards described in the Privacy Policy and on the Security page apply in full regardless — an alpha is a reason to expect rough edges in features, not in the handling of Participant data.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to create or administer an Organization account. Participants, including minors, may be given portal access by the Organization. You are responsible for keeping credentials confidential and for activity under your account, and for notifying us promptly if you believe an account has been compromised.

4. Your responsibilities regarding participant data

You represent and warrant that, for every person whose information you enter or manage, you have the authority and all necessary consents to do so and to have ArcAngel CRM process that information in order to provide the Service. You are responsible for:

• the accuracy of the data and the lawfulness of collecting it;
• obtaining any consent, release, or notice your programs, funders, or applicable law require, including from a parent or guardian for a minor;
• managing your Authorized Users, their roles, and their page permissions, and removing access promptly when someone leaves;
• setting and observing your own record-retention obligations;
• determining whether the Service is appropriate for the categories of data you intend to place in it. Section 4 of the Privacy Policy states categories the Service does not currently support — protected health information under HIPAA, substance use disorder records under 42 CFR Part 2, and records subject to VAWA confidentiality requirements — and you agree not to place such records in the Service until we have stated in writing that we support them.

Our handling of Participant Data is described in the Privacy Policy, which forms part of these Terms.

5. Acceptable use

You agree not to: use the Service unlawfully or to infringe others’ rights; upload malware; attempt to breach security, defeat tenant isolation, or access another Organization’s data; probe, scan, or load-test the Service without our written permission; reverse-engineer or resell the Service; or use it to store information you are not authorized to hold. We may suspend an account that puts Participant data or the Service at risk, and will explain why.

6. Plans, billing, and read-only mode

• No fees during the alpha. No payment processor is connected and no charges are made. Pricing will be published, and agreed with each Organization, before any fee applies.
• Modules and add-ons. Modules are included with a subscription. Add-ons cover services we pay a third party to provide and are priced separately; the price and what it covers are shown before purchase.
• Read-only rather than lock-out. If a subscription lapses, the account becomes read-only: you keep full access to read, search, print, and export every record, and only the ability to make changes pauses. We will not hold an Organization’s records hostage over an invoice — the people in those records are not party to the dispute.
• Taxes. Fees, when they apply, are exclusive of taxes.
• Changes. We may change prices with at least 30 days’ notice, effective at your next billing cycle.
• Cancellation. You may cancel at any time; access continues through any paid period. Except where required by law, fees already paid are non-refundable and partial periods are not prorated.

7. Your data and export

As between you and us, the Organization owns its Participant Data. We claim no ownership of it and acquire no right to use it beyond providing the Service. You may export your data at any time, in a machine-readable format, including while your account is read-only. On termination, we will make your data available for export and then delete or return it as described in the Privacy Policy.

8. Intellectual property

The Service, including its software, design, and the content we provide, is owned by ArcAngel Technical Services, LLC and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Branding you upload — your logo, colors, and marks — remains yours; you grant us only the right to display it within your own tenant of the Service.

9. Service availability

We work to keep the Service available and reliable but do not guarantee uninterrupted operation, and during the closed alpha we offer no service-level commitment. We may modify or discontinue features, with reasonable notice for material changes.

10. Disclaimers

Except as expressly stated, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. ArcAngel CRM is a recordkeeping tool. It does not provide legal, clinical, accreditation, funding-compliance, or other professional advice; reports and compliance aids in the Service are informational, and confirming that a submission meets a funder’s requirements remains yours.

11. Limitation of liability

To the maximum extent permitted by law, ArcAngel CRM will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost data or profits. Our total liability arising out of or relating to the Service will not exceed the greater of the amount you paid us in the 12 months before the claim or one hundred dollars ($100).

What this limit does not cover. Nothing in this section limits our liability for our own breach of the confidentiality and security obligations in the Privacy Policy, for gross negligence or wilful misconduct, or for anything else that cannot be limited by law. A cap on ordinary commercial risk should not become a way to disclaim responsibility for the one thing this Service exists to do properly.

12. Indemnification

You agree to indemnify and hold harmless ArcAngel Technical Services, LLC from third-party claims arising out of your misuse of the Service, your violation of these Terms, or your entry of data you were not authorized to provide. This does not apply to claims arising from our own breach of these Terms or of the Privacy Policy.

13. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access for material breach of these Terms, or to protect Participant data or the Service, with notice where practicable. On termination for any reason, Section 7 (export) survives.

14. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days’ notice. Continued use after changes take effect means you accept them.

15. Governing law and disputes

These Terms are governed by the laws of the State of Kansas, without regard to conflict-of-laws rules. You and ArcAngel Technical Services, LLC agree that the state and federal courts located in Kansas will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to venue and personal jurisdiction there. Before filing, each party agrees to raise the issue in writing and allow 30 days to resolve it.

16. Contact

Questions about these Terms: [email protected].

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Questions about this document? Contact [email protected].
ArcAngel Technical Services, LLC